At Era Tech, we are committed to providing you with exceptional digital marketing services that drive results for your business. We understand that choosing the right agency is an important decision, and we want you to feel confident in your choice. That’s why we proudly offer a 30-day money-back guarantee on all our services and packages, ensuring your satisfaction is our top priority.
If, within the first 30 days of engaging with our services or purchasing one of our packages, you find yourself unsatisfied for any reason, we’ve got you covered. We believe in the quality of our work, but if you don’t see the value you expected, we won’t ask any questions. You can request a full refund, no strings attached.
How to Request a Refund
Getting a refund is a straightforward process. Simply follow these steps:
- Contact Us: Reach out to our customer support team by emailing firstname.lastname@example.org. Let us know that you would like to initiate a refund and provide your order or invoice details.
- Reason for Refund: While we don’t require a detailed explanation, your feedback is valuable to us. Feel free to share your reasons for seeking a refund, as it helps us improve our services.
- Verification: Our team will review your request and may ask for some basic information to verify your purchase. This step ensures a smooth and secure refund process.
- Refund Processing: Once your request is approved, we will initiate the refund process. Please allow a reasonable processing time for the refund to reflect in your account. Keep in mind that the time it takes for the refund to appear may vary based on your payment method and financial institution.
What We May Ask For
To ensure the integrity of our refund process, we may request the following information:
- Proof of Purchase: A copy of your order confirmation or invoice.
- Contact Information: The email or phone number used during the purchase.
- Reason for Refund: While not mandatory, your feedback is appreciated and helps us understand how we can improve.
Rest assured, any information provided will be handled confidentially and solely for the purpose of processing your refund.
If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support team. We’re here to assist you in any way we can.
At Era Tech, we stand by our commitment to delivering excellence in digital marketing. We believe that our 30-day money-back guarantee demonstrates our dedication to your satisfaction and underscores our confidence in the value we provide.
Thank you for considering Era Tech as your digital marketing partner.
Last updated: [10/06/2023]